Diploma on

Office Management & Administration

Learn how to efficiently organise, manage and administer the office and the workplace environment, including both personnel and office equipment and systems.

This very practical Program provides expert training on the most important duties of modern office managers, administrators, supervisors and personnel; it aims to produce office managers/administrators who can effectively and efficiently supervise services essential to the smooth running of the enterprise.  The office and its personnel must be well managed, which requires training, supervision and control of personnel, equipment, and computer systems; and management of the communications network, the reception, the mailroom, cashiering, accounts work, stationery, office layout, and much more.  This practical and useful Program covers all of this and more.


(1) Anybody enrolling for this Programme before 31st December 2024 will also be enrolled FREE for a Course on Strategy, Quality & Contemporary Business Concerns; the only requirement is that you provide your personal email address to the College on enrolment.

(2) During the “Covid-19” (Corona) virus pandemic and in lock-down periods, affected Members may be allowed to take Assignments (home-based course work) instead of or in addition to sitting Examinations to complete the Programme; details can be provided on request after enrolment onto the Programme.

  • Summary of major topics
  • What is included
  • Related courses
  • Study & Career development

Module 1 - The Office and Management

  • The Office in enterprises, its activities, its concern with information
  • Efficient management of the Office, what modern management involves
  • The ‘technical’ and the ‘human’ aspects of a manager’s job
  • Policy formulation, planning, organising, co-ordinating resources, motivating, controlling

Module 2 - The Office Environment

  • Modern commerce and industry, the public and private sectors, trading and service enterprises
  • The organisation of enterprises, organisation charts, office location, office layouts
  • The Office work environment, space, distractions, comfort, O&M studies, supervision
  • Preventing accidents in the Office, Office furniture and furnishings

Module 3 - Office Activities and Responsibilities

  • Gathering and recording information from internal and external sources, records and their importance
  • Collating, analysing and presenting information in suitable formats
  • Storing information, filing systems, filing schemes, referencing, indexes, filing equipment
  • Communication, definition, principles, two-way, vertical and horizontal, lines of communication

Module 4 - Human Resource Management

  • The importance of selecting, training and retaining good staff, internal and external recruitment
  • Job analysis, job descriptions, employee specifications, advertising vacancies, application forms
  • The selection process, employment interviews, their aims and conduct, selection tests
  • Letters of appointment, terms and conditions of employment, trial or probationary periods

Module 5 - The Management of Personnel

  • The induction process, workgroup members, developing good relations, training, training methods
  • Remuneration, fair balance, job evaluation, job grading, ability, knowledge, skill, experience
  • Managers and subordinates, honesty, understanding, encouragement, delegation of responsibility
  • Disciplinary action, employee counselling, resignations, stress, equal opportunity, trade unions

Module 6 - Office Equipment, Telecommunications and Computer Mediated Communication

  • Office machinery and equipment, factors in buy or rent decisions, supplies, training users
  • Computer systems, characteristics, telecommunications, phones, cellphones, SMS messaging
  • Email advantages, problems, networks, remote access, firewall, data processing, database systems
  • Data security, antivirus software, cyber security, data backups, disaster recovery, the cloud

Module 7 - Forms and Business Documents

  • Forms as the basic ‘tools’ of Office work, uses of forms, factors in designing forms
  • Accurate completion of forms, guidance on completion, copies of forms, serial numbers
  • Computerised forms, files, records and fields, master data, file updates, invoice systems
  • Quotations, estimates, order form, invoices, statements of account, receipts, delivery notes

Module 8 - Business Letters

  • Objectives of business letters, style, tone, special features of business letters
  • Wording and layout, importance of attractive appearance of business letters
  • Pre-planning and drafting letters, stock sentences and paragraphs, shorthand, recording and dictation
  • Letter-writing by compute, letters of complaint, references, postscripts, copies to others

Module 9 - Memoranda, Reports & Meetings

  • When and why memos might be written, differences from business letters, features of memoranda
  • Management information, statistical and financial reports, producing reports, compiling data, spreadsheets
  • Formal meetings, organisation, notices of meetings, agendas, the chairman, minutes of meetings
  • Audiovisual equipment, computer software, presentations, conferences, conventions, video-conferencing

Module 10 - Checking Letters, Word Processing, Text Editing, Outgoing Mail and Despatching

  • Types of errors to look for, features to be checked, enclosures and attachments, letters and emails
  • Word processing advantages, software, spell checks, OCR and scanning, circulars, printer choice
  • Despatch by post, postage rate, types of mail, special postal services, courier services
  • Electronic and manual scales, stamps, franking machines, the despatch department, online services

Module 11 - Incoming Mail, The Office Reception, Stationery and Printing

  • Types of mail received, procedures for deliveries, sorting mail and their contents, distributing mail items
  • Visitors and callers, appointments, the reception area, duties of reception staff, telephone operators
  • Ordering stationery items, printing orders for reprints and new jobs, desktop publishing (DTP)
  • Storing stationery and printed items, protection and security needed, managing stocks, stock records

Module 12 - Financial Matters, Final Accounts, Cash and Cashiering, Budgets

  • Bookkeeping, the ledger, the cash, sales, purchases and returns books, journals, computerised accounts
  • Why final accounts are prepared, trading accounts, profit & loss accounts, balance sheets
  • Cashiering Work, methods of payment, banking, checking and paying bills, receipts, petty cash control
  • Budgets, budgetary control, budget review statements, investigating variances


 Your CIC Fee includes:-

  • Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Study & Training Publications.
  • A detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Self-Assessment Tests, Training Tests and Examinations.
  • Self-Assessment Tests and Recommended Answers for them, and a Progress Chart.
  • Two Progress/Training Tests (which can be used as ‘Past Papers/Questions’) with an optional Tutorial Support Service.
  • The Final Examination** sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examination will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.  **An Assignment Option is available instead of an Exam for the ‘Covid-19’ (Corona) virus period.
  • The prestigious Cambridge International College Diploma on successful completion of your Study & Training and on passing the Final Examination.
  • Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
  • Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.

Everything needed for your Study & Training success is included in the CIC Fee.


  • Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement. 
  • CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

This Program covers a wide range of management, administration and supervisory matters, as well as focusing on a wide number of practical office issues and management practice.  The knowledge and understanding from this Program allows access to higher studies in a wide range of managerial and administrative areas - including in personnel/HR and supervision - of study.

The knowledge and understanding provided by this Program is ideal for anybody working in, or looking for promotion to, higher levels in an office or work environment.  It covers the knowledge which potential and current employers are seeking in those who are needed to manage an office or department, and for advancement within the organisation.

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include Honours DiplomasABA & Baccalaureate Programmes, and the 'Double Award' EBA & BBA Bachelor degree Programme.  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.

Office Management & Administration
Sign up to this course

Payment Options:

British Pounds:
Single payment of £200
Or 3 monthly payments of £90
US Dollars:
Single payment of $400
Or 3 monthly payments of $180
Single payment of €300
Or 3 monthly payments of €135
Fee payment methods

Duration & Assessments

The Study Period is one year (12 months) but this is flexible; the Diploma can be completed in a shorter period, or you can take longer if necessary.


To gain your Diploma you need to sit and pass an Examination** (based entirely upon the contents of the Study Materials provided to you in your Program Fee). Full and clear details about preparing for and sitting the Exam are provided to you, including in your Study & Training Guide, when you enrol. The clear information explains when, where and how your Examination will be arranged - it is a simple and straightforward process, which hundreds of thousands of other Members have successfully gone through. If you study well and follow the advice in the CIC Study & Training Guide you should be able to achieve high marks and good grades - and obtain your prestigious International Diploma!

**An Assignment Option is available instead of an Exam for the ‘Covid-19’ (Corona) virus period.

(See the College Prospectus, or the “Frequently Asked Questions” section on the “Contact Us” page of this website, if you would like more information.)


An international accredited qualification for professional development and career success showing you have substantial skills, competence and knowledge.