Diploma on

Business English & Letter Writing

This Program will teach you how to master the art of effective business letter writing! It will give you confidence and ability to communicate in English, and write effective, well-presented letters.

Anybody seeking a career in administration, management, secretarial duties, business, government or the professions needs the ability to write good professional business letters, and to be able to use English effectively to achieve their various objectives, give confidence to clients and colleagues, and to give a professional impression to customers and others.  This Program teaches how to understand and to use business terms and expressions, and to write effective business letters on a wide variety of topics. Using many specimens it shows how to create letters with the correct wording, grammar, spelling, tone and layout needed to achieve their objectives, and which give confidence in your ability and professionalism to the recipients of those letters.  Each Module also covers at least one important feature or topic for writing and improving English language skills.


(1) Anybody enrolling for this Programme before 31st December 2024 will also be enrolled FREE for a Course on Strategy, Quality & Contemporary Business Concerns; the only requirement is that you provide your personal email address to the College on enrolment.

(2) During the “Covid-19” (Corona) virus pandemic and in lock-down periods, affected Members may be allowed to take Assignments (home-based course work) instead of or in addition to sitting Examinations to complete the Programme; details can be provided on request after enrolment onto the Programme.

  • Summary of major topics
  • What is included
  • Related courses
  • Study & Career development

Summary of Major Topics Covered in this Diploma Program include: 

Module 1 - Business Letters Examined

  • Language used in business letters, clarity, wording, technical terms, good English
  • Business letter objectives, styles or manners of writing
  • Features of a business letters, layout, appearance, attracting favourable attention
  • English language, dictionaries, spellings and meanings of words, vocabulary, suffixes, prefixes

Module 2 - Enquiries, Quotations, Estimates, Orders, Acknowledgements

  • Letters of enquiry and responses to them, circular-type enquiry letters, trade references
  • Quotation forms and letters, covering letters to quotation forms, estimates and tenders
  • Proforma invoices, placing orders orally and in order forms and letters, invoices, credit
  • Writing complete sentences, subjects, predicates, paragraphs, grouping topics, logical sequence

Module 3 - Letters Seeking Employment

  • Letters seeking employment, presentation, style, handwritten and typed, content, information
  • Postscripts to letters, attachments, references, testimonials, curriculum vitae/CV
  • Response letters to arrange interviews, to unsuitable applicants, to offer a position
  • Verbs: finite verbs, subjects and objects of sentences, compound sentences, conjunctions

Module 4 - Letters Concerning Employment and Promotion

  • Internal recruitment, letters for internal transfer and promotion, letters replying to employee letters
  • Letters of appointment, terms and conditions, letters of rejection, file copies, copies to others (c.c.)
  • Employee recommendations, requesting a reference, providing information about former employees
  • Nouns, numbers, singular and plural, gender, possessive nouns, pronouns, 1st, 2nd and 3rd persons

Module 5 - Letters Concerning Accounts and Other Financial Matters

  • Accounting/financial terms, their use and meanings
  • Documents used in accounts, invoices, credit notes, statements of account, credit
  • Overdue account letters, final warning or demand letters, reminder about credit limit
  • References on business letters, adjectives and their role, avoiding errors commonly made

Module 6 - Letters Between Employees

  • Communication, the essentials, external, internal, vertical and horizontal communications
  • Types of letters written between employees, admonishing a subordinate, warnings, congratulations
  • Memoranda, meetings, customers, purchases, abbreviations, names, dates, technical terms
  • Verbs, present, future and past tenses, conjugations, simple and continuous tenses

Module 7 - Sales Letters (1)

  • Primary aim of sales letters, sales terminology, steps leading to a sales transaction, postscripts (PS)
  • Essential features of effective sales letters, first approach sales letters, persuasion, information
  • Sales literature, catalogues, price lists, discounts, manufacturers’ warranties and guarantees
  • Adverbs, what they are, kinds, showing time, place, degree, manner, positioning, comparisons

Module 8 - Sales Letters (2)

  • Sales circulars, circumstances when used, addressees of sales circulars, other circulars
  • Responses to enquiries, information provided, response time, compliment slips
  • Confirmations of orders, welcoming new customers, building good relationships, related sales
  • Prepositions, connections between words, use with verbs, adjectives and pronouns

Module 9 - Sales Letters (3)

  • Follow-up sales letters, offering something extra, reminders, preprinted follow-up letters
  • Letters aimed at customer retention, to trade customers, new sales literature, lapsed customers
  • Buying motives, sale or return terms, what is involved, their value in making sales
  • Using the adverb “not”, using isn’t and aren’t, changes to statements, questions, replies, commands

Module 10 - Letters Concerning Complaints

  • Complaints and complainants, justified and unjustified complaints, why complaints might arise
  • Writing letters involving complaints, objectives, tones, settling complaints amicably, follow-ups
  • Introductory statements in letters, use as references, signing “for and on behalf of”, use of “Messrs”
  • Punctuation, stress, emphasis, tone, inflexion, using capital letters, punctuation marks

Module 11 - Letters on Miscellaneous Topics

  • Letters about occupations, professionals and “the professions”
  • Differences between private letters, social letters and business letters
  • Signing letters on behalf of a firm, signing letters “for” a senior, the initials p.p.
  • Colons, semicolons, dashes, brackets, question, exclamation and quotation marks, apostrophes

Module 12 - Aids to Business Letter Writing

  • The value of letter references, copies of letters, the use of copies in a practical situation
  • Files and records, the functions of filing, filing schemes
  • Word processing (WP), computers, WP packages, spell check, thesaurus, personalising letters
  • Confusing words due to pronunciation or spelling but different meaning, developing writing style


 Your CIC Fee includes:-

  • Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Study & Training Publications.
  • A detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Self-Assessment Tests, Training Tests and Examinations.
  • Self-Assessment Tests and Recommended Answers for them, and a Progress Chart.
  • Two Progress/Training Tests (which can be used as ‘Past Papers/Questions’) with an optional Tutorial Support Service.
  • The Final Examination** sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examination will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.  **An Assignment Option is available instead of an Exam for the ‘Covid-19’ (Corona) virus period. 
  • The prestigious Cambridge International College Diploma on successful completion of your Study & Training and on passing the Final Examination.
  • Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
  • Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.

Everything needed for your Study & Training success is included in the CIC Fee.


  • Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement. 
  • CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

Whether in - or looking to gain - an administrative, communications, secretarial or managerial post, everybody needs to be able to use language correctly and prepare effective business letters and documents; for that reason, this course will help achieve career development, respect and recognition.  Consider this scenario: you, in a business role, receive a badly written, badly produced letter - your reaction would probably be to ignore it and to lack respect for the writer of it!  So to avoid that happening to YOU and the letters YOU write, the study of this course is very much recommended.

Related and higher courses and studies are available with CIC at many levels and in areas from higher English to secretarial and administration courses, communications and management; and, often to study other degree-level courses at home or abroad, a qualification proving your English ability is needed - which this Diploma Program provides.  

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include Honours DiplomasABA & Baccalaureate Programmes, and the 'Double Award' EBA & BBA Bachelor degree Programme.  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.


Business English & Letter Writing
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Payment Options:

British Pounds:
Single payment of £200
Or 3 monthly payments of £90
US Dollars:
Single payment of $400
Or 3 monthly payments of $180
Single payment of €300
Or 3 monthly payments of €135
Fee payment methods

Duration & Assessments

The Study Period is one year (12 months) but this is flexible; the Diploma can be completed in a shorter period, or you can take longer if necessary.


To gain your Diploma you need to sit and pass an Examination** (based entirely upon the contents of the Study Materials provided to you in your Program Fee). Full and clear details about preparing for and sitting the Exam are provided to you, including in your Study & Training Guide, when you enrol. The clear information explains when, where and how your Examination will be arranged - it is a simple and straightforward process, which hundreds of thousands of other Members have successfully gone through. If you study well and follow the advice in the CIC Study & Training Guide you should be able to achieve high marks and good grades - and obtain your prestigious International Diploma!

**An Assignment Option is available instead of an Exam if it is not possible to sit an Exam for reasons such as ‘Covid-19’ (Corona virus) outbreaks, war/armed conflict or severe travel restrictions.

(See the College Prospectus, or the “Frequently Asked Questions” section on the “Contact Us” page of this website, if you would like more information.)


An international accredited qualification for professional development and career success showing you have substantial skills, competence and knowledge.