Honours (Higher) Diploma on
EXECUTIVE & SECRETARIAL ASSISTANCE
Study and training to become a competent, respected, efficient and successful executive assistant and office administrator, with the skills to become a good effective supervisor and office manager as well.
Every organisation has an office to manage and organise, and needs secretarial and administrative work conducted well and efficiently, and needs letters and communications to be professionally and accurately produced to achieve their aims. This Programme covers all of these aspects and much more, including advanced motivation, management and leadership, learning and strategic matters. The possession of an Honours Group Diploma demonstrates knowledge and ability and indicates that the holder has the competence, understanding and potential to become a successful senior manager, administrator or executive.
- Summary of major topics
- What is included
- Related courses
- Study & Career development
Summary of Major Topics: The Programme comprises of four compulsory/mandatory courses as follows:-
- Administrative, Personal Assistant & Secretarial Duties
- Office Management & Administration
- Business English & Letter Writing
- Advanced Management & Administration Theory & Practice
Summarised details of each course comprising the Honours Diploma:
ADMINISTRATIVE, PERSONAL ASSISTANT & SECRETARIAL DUTIES
- The roles of the officer administrator and executive personal assistant or secretary.
- The personal attributes and skills need for success; work relationships in the office and with executives, adapting to change.
- Managing and overseeing the office environment: factors relating to its layout and design; environmental and health factors, furniture and furnishings, considerations concerning equipment and machinery.
- The world of commerce; public and private, public, industrial and commercial enterprises.
- Features and concerns of effective business letters and their preparation; desktop publishing.
- Communications including memos, emails, forms, reports and other business documents.
- Types of filing systems, their benefits and features, managing data and information.
- The uses and control of office machines and equipment.
- Computer systems: data, databases, hardware, software, data security.
- Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
- Outgoing mail, despatching mail, options, postage, posting options and machinery.
- Reception work, visitors, appointments, deliveries, arranging meetings, representing the organisation.
- Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.
- Making travel arrangements; the appointments diary.
- Conferences, managing events, logistics, travel.
- Effective communication: oral, visual, written, electronic.
- Principles of bookkeeping, the ledger, sales documents, petty cash, banking, invoices and receipts, checking and passing bills for payment, issuing cheques, records.
- Wages and remuneration.
- Advertising for and recruiting office personnel: job analysis, job descriptions, interviewing, selection tests, induction, training, supervising, controlling, counselling.
- The functions and principles of management; technical and managerial aspects.
- Setting good examples, attitudes; preparing for promotion.
OFFICE MANAGEMENT & ADMINISTRATION
- The functions of the office; the duties and responsibilities of managers/administrators; the wide and varied range of activities of office and workplace managers.
- Organisational structures, spans of control, hierarchies, organisation charts.
- The technical and the human aspects of management; business and company objectives and policies.
- Office locations, centralised and decentralised offices; the layout, design and environmental features of workplaces: heating/cooling, lighting, ventilation, cloakrooms; furniture, furnishings, decor.
- Health and safety responsibilities, accident prevention, noise reduction, the work environment.
- Office machines and equipment, computer systems, networks, databases: managing and maintaining security and control.
- Electronic communications, email, word processing, desk top publishing, manual and computerised filing systems.
- Personnel: recruiting staff and employees; how and why job analysis and preparing employee specifications is undertaken; interviewing applicants.
- Inducting and training new employees; motivating, supervising, controlling, grading, ranking, remunerating and counselling for workplace employees and staff.
- Trade unions; aims, benefits, issues; O & M studies; employee development, promotion.
- Communication: preparation, telecommunications, incoming and outgoing mail, meetings, agendas, minutes, conferences. The reception, receptionists.
- Business forms, documents, design, codes; business letters, memoranda, reports: features.
- Financial matters, principles of accounting: cashiering, bank accounts, budgets, budgetary control.
- Computerisation: needs analysis, specification; data security.
BUSINESS ENGLISH & LETTER WRITING
- Why business letters are written: their objectives, the type of language used, special features of business letters, their layouts and appearance.
- Sentences and paragraph construction, building up and constructing a professional letter.
- Technical terms used in English - their meanings and application.
- Internal and external communications of an enterprise, vertical and horizontal communications.
- Preparing and purposes of letters to employees; congratulations, warnings, meetings, memoranda.
- English language used in business letters, acceptable abbreviations.
- How to increase knowledge of words and English vocabulary; improving English and writing style.
- Personal, private and professional letters - similarities and differences in content and preparation.
- Spellings and dictionaries; use and help from a thesaurus.
- Techincal English including: conjunctions, verbs, nouns, pronouns, adjectives, punctuation.
- Letters concerning recruitment, employment and/or promotion and work-related matters; CVs, transfers, recommendations, memos, letters of appointment and rejection, references.
- Sales letters: first approach letters, responses, follow-up sales letters, customer retention, circulars, sales literature/promotion, order confirmations.
- The five stages leading to a sales transaction, buying motives of consumers; relevance when writing letters; matters concerning advertisements.
- Letters concerning enquiries, quotations, estimates, tenders, orders, acknowledgements, proformas.
- Letters making complaints, letters responding to complaints received; settlements, agreements, continuity.
- Letters dealing with accounts matters: credit notes, invoices, statements, warning letters, credit and trade references; financial terms and expressions.
- Letters to and from central and local government departments, lawyers, educationists, institutions, banks, estate agents, professional and others.
- Word processing, computers, email; references, copies, files, information and data, filing systems.
ADVANCED MANAGEMENT & ADMINISTRATION THEORY & PRACTICE
- The evolution of management theory, principles of management.
- The classical and early theorists; Fayol, Weber, Taylor, Mayo, scientific management, authority, discipline, modern developments.
- Organisational theory: objectives, categories, ownership, environmental factors and interaction.
- Open and closed systems theory.
- Coordination, cooperation, structure, control.
- Communication and communication theories and channels.
- Organisational structures, planning, growth and development, organisation charts, systems diagrams.
- Duties and responsibilities of executives, delegation, responsibility.
- Mission, vision, values, MBWA.
- Motivational theory: human relations, social psychology; self-realisation, motivation-hygiene, expectancy theory.
- The theories of Argyis, Maslow, McGregor, Likert, Herzberg, Vroom, Handy; intrinsic and extrinsic factors.
- Leadership theory: traits, style, contingency; theorists.
- Building and developing workgroups, group behaviour, norms, cohesiveness.
- Managing change, creating and managing culture.
- Moss Kanter, learning organisations and entrepreneurship.
- Strategic management; the theories of Fayol, Chandler, Andrews, Ansoff, BCG, Porter, SWOT.
- Environmental and competitive barriers to entry, industrial competitiveness.
- Corporate objectives, policies, business ethics, social responsibilities.
WHAT IS INCLUDED IN THE FEE FOR THIS HONOURS GROUP DIPLOMA PROGRAMME
Your CIC Fee includes:-
- Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Core Study Publications for each of the four (4) ‘courses’ of study.
- CIC’s detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results. The Guide includes detailed advice on how to answer Tests and Examinations.
- Training Tests, Questions and Exercises (which can be used as ‘Past Papers/Questions’), and Recommended Answers for most of them.
- An Examination set for each of the 4 core courses; each Examination is sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examinations will be arranged and how Invigilation is conducted will be provided when you register. Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.
- A prestigious Cambridge International College Diploma on successful completion of Study & Training and on passing the Examination for EACH of the 4 core courses, PLUS the International Honours Group Diploma when all 4 courses have been completed - this is a total of 4 awards - 4 individual Diplomas plus the Honours Diploma.
- Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
- Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.
- Everything needed for your Study & Training success is included in the CIC Fee.
- Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement.
- CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.
- Business Entrepreneurship & Organisation Diploma 12 months (flexible)
- Communication in Business & Management Diploma 12 months (flexible)
- English & Administration (BEA) Baccalaureate 2 years (flexible)
- Management & Administration Honours (Higher) Diploma 21 months (flexible)
- Human Resource Administration Honours (Higher) Diploma 21 months (flexible)
This Honours Diploma Programme is a sensible and beneficial one for anybody looking for a safe and secure career, and considering a move into managerial roles. Every organisation and workplace requires staff skilled and knowledgeable in office management, secretarial/administrative matters and with effective English skills. Covering advanced management and administration subjects including motivation, leadership and strategy, this Programme is the route to a good career through possessing competence and skills, and will make a person stand out from others - be noticed by executives and seniors, and be considered for advancement, promotion and greater responsibility.
The Programme also provides access to higher studies in administration, personnel/human resource and management; higher study includes CIC’s Baccalaureate and Executive Business Administration programmes, graduate degree level and other studies with CIC and other institutions worldwide.
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Duration & Assessments
The standard Study Period is 21 to 24 months, but this is flexible; the course can be completed in a shorter period, or longer if required.READ MORE »
To gain your Honours Diploma you need to sit and pass a written Examination/Assessment on each of the 4 Subjects in your Honours Diploma ‘group’. Full and clear details about this are provided to you, including in your personal Study & Training Guide, after you have enrolled. The clear information explains when, where and how your Examination/Assessment will be arranged - it is a simple and straightforward process, which hundreds of thousands of other Members have successfully gone through. If you study well and follow the advice in the CIC Study & Training Guide, then you should be able to achieve your prestigious Honours Diploma in good time!
(See the “WHAT IS INCLUDED” section for this Course, and/or the “FAQs - Frequently Asked Questions” section of this website, if you would like more information.)
Four (4) Diplomas AND the Honours Diploma, certifying you have demonstrated high levels of knowledge and work expertise in management and administration fields.